Our refund policy ensures fairness for both our customers and our service. Since Unpinned is a browser extension service delivered digitally with instant access, we have specific conditions for refunds.

When You’re Eligible for a Refund

We’ll process refunds in these situations:

• Service not received: You purchased but never received access to your Unpinned premium account
• Technical compatibility issues: The extension doesn’t work with your supported browser (Chrome, Firefox, or Edge) due to our technical error
• Duplicate purchase of the same subscription plan
• Unauthorized purchase (with reasonable evidence)

When Refunds Are Not Available

To maintain fair policies and protect our service, we cannot offer refunds when:

• You’ve already used the premium features or downloaded pins with your paid account
• You purchased during a promotional period or received discounted pricing
• You changed your mind after purchase or weren’t satisfied with the downloading experience
• Pinterest changes their API and temporarily affects our service functionality (we commit to fixing such issues when possible, but cannot guarantee immediate resolution)
• Video pin downloads don’t work as expected (this is a known limitation we’re transparent about)
• The extension experiences compatibility issues with your specific browser setup or computer performance

Important: We offer a free version (50 pins per day) so you can test Unpinned’s functionality, browser compatibility, and Pinterest downloading capabilities before upgrading. Since you can evaluate the service first, changing your mind or discovering limitations after purchase isn’t grounds for a refund.

Before Requesting a Refund

We’re committed to making Unpinned work for you! If you’re experiencing any technical issues, please contact us at hello@uninspired.studio first. We’re determined to fix problems and provide solutions whenever possible. Many issues can be resolved through our support team.

How to Request a Refund

1. Timeline: Submit your request within 7 days of purchase
2. Contact: Email us at [your support email]
3. Include:
   • Your order number or transaction ID
   • The email address used for purchase
   • Description of the technical issue with relevant screenshots
   • Browser and operating system details (if applicable)

Processing Details

• Where lawful withdrawal applies (EU/UK), we refund all payments without undue delay and within 14 days of your request
• Refunds are issued to your original payment method
• Transaction fees may be non-refundable
• Processing time: 5-10 business days after approval
• You’ll receive confirmation from our support team

Important Legal Notice

By purchasing Unpinned premium, you consent to immediate service access and acknowledge that you waive your right to the standard 14-day withdrawal period. Please note that Unpinned is not endorsed by or affiliated with Pinterest, and we cannot guarantee uninterrupted service due to potential changes in Pinterest’s systems.