Our refund policy ensures fairness for both our customers and our service. Since Unpinned is a browser extension service delivered digitally with instant access, we have specific conditions for refunds.

When You're Eligible for a Refund

We'll process refunds in these situations:

Service not received: You purchased but never received access to your Unpinned premium account
Technical compatibility issues: The extension doesn't work with your supported browser (Chrome, Firefox, or Edge) due to our technical error
Duplicate purchase of the same subscription plan
Unauthorized purchase (with reasonable evidence)

When Refunds Are Not Available

To maintain fair policies and protect our service, we cannot offer refunds when:

You've already used the premium features or downloaded pins with your paid account
You purchased during a promotional period or received discounted pricing
You changed your mind after purchase or weren't satisfied with the downloading experience (this does not limit the EU/UK right of withdrawal below, where it applies)
Pinterest changes their API and temporarily affects our service functionality (we commit to fixing such issues when possible, but cannot guarantee immediate resolution)
Video pin downloads don't work as expected (this is a known limitation we're transparent about)
The extension experiences compatibility issues with your specific browser setup or computer performance

Important: We offer a free version (50 pins per day) so you can test Unpinned's functionality, browser compatibility, and Pinterest downloading capabilities before upgrading. Since you can evaluate the service first, changing your mind or discovering limitations after purchase isn't grounds for a refund.

Before Requesting a Refund

We're committed to making Unpinned work for you! If you're experiencing any technical issues, please contact us at hello@uninspired.studio first. We're determined to fix problems and provide solutions whenever possible. Many issues can be resolved through our support team.

EU/UK 14-Day Right of Withdrawal (Consumers)

Merchant of Record (MoR): Purchases are processed by Paddle, which handles statutory cancellation requests for EU/UK consumers.

If you are a Consumer, you generally have a 14-day right of withdrawal for distance contracts (from the day after the transaction completes).

Immediate access: Unpinned premium is supplied digitally and unlocked immediately. By completing the purchase and requesting immediate performance, you expressly consent to access beginning before the withdrawal period ends and acknowledge that you lose your right of withdrawal once premium access has been provided (Art. 16 lit. m Consumer Rights Directive and corresponding national law). Paddle, as Merchant of Record, may collect this consent at checkout.

If a statutory right of withdrawal still applies in your case (for example because immediate-performance consent was not given), contact Paddle here. If you use Paddle's online form, they will acknowledge receipt without delay. You can also withdraw online with the withdrawal button in Paddle's customer portal: open the link in your Paddle receipt email, or look up your order at paddle.net.

How to Request a Refund

Timeline: Submit your request within 14 days of purchase
Contact: Email us at hello@uninspired.studio
Include:
- Your order number or transaction ID
- The email address used for purchase
- Description of the technical issue with relevant screenshots
- Browser and operating system details (if applicable)

Processing Details

Where lawful withdrawal applies (EU/UK, where not waived), we refund all payments without undue delay and within 14 days of your request
Refunds are issued to your original payment method
Transaction fees may be non-refundable
Processing time: 5-10 business days after approval
You'll receive confirmation from our support team

Important Legal Notice

Unpinned is not endorsed by or affiliated with Pinterest, and we cannot guarantee uninterrupted service due to potential changes in Pinterest's systems.